Privacy Policy

1. What this covers

This Privacy Policy explains what Waveie collects, why, who we share it with, and what you can tell us to do about it. It covers waveie.com, myWaveie, Waveie internet service, Waveie Mobile service and our customer care.

2. What we collect

Information you give us

• Name, service address, billing address, email, phone number.
• Payment details. Card numbers are handled by our payment processor; we store a token and the last four digits, not the full number.
• Identity and fraud-screening information at signup.
• What you tell us in support conversations, including call recordings where we tell you a call is recorded.

Information from the service

• Account and equipment data — plan, gateway serial and model, SIM and IMEI, firmware version, activation and status.
• Network performance data — signal strength, serving cell, connection quality, uptime, error counts, and the total volume of data carried.
• Location — the service address you register; for mobile service, the network necessarily knows which cell is serving your device; and the registered location you set for E911.
• Voice and messaging records, where you use those services — numbers, dates, times and durations. This is Customer Proprietary Network Information and is treated under Section 5.

Website data

Pages viewed, referring page, approximate location from IP, device and browser type, and the addresses typed into the coverage checker. See the Cookie Policy.

3. Why we use it

Purpose	What it involves
Delivering service	Provisioning, activating equipment, routing your traffic, supporting you when something breaks.
Billing	Charging you, collecting payment, handling disputes and refunds.
Network operation	Capacity planning, fault diagnosis, deciding where to add coverage.
Security and abuse	Detecting attacks, fraud and compromised devices, and enforcing the AUP.
Emergency services	Passing your registered location to emergency responders when 911 is dialled.
Legal compliance	Regulatory reporting, tax, and responding to lawful process.
Marketing	Telling you about Waveie products. You can opt out at any time without affecting your service.

4. Who we share it with

We do not sell personal information. We share it only as follows.

• Wholesale network operators. Waveie runs on capacity bought from mobile network operators. Delivering your service necessarily involves them processing the identifiers and network data needed to carry your traffic.
• Service providers acting on our instructions — payment processing, shipping and logistics, identity and fraud screening, email and SMS delivery, customer care tooling, cloud hosting, analytics. They are bound by contract to use it only for the work we give them.
• Emergency services, when 911 is dialled.
• Law enforcement and courts, in response to a subpoena, warrant, court order or other lawful process. We review demands, require the correct legal instrument for the data sought, and object where a demand is overbroad or defective.
• Successors, in a merger, acquisition or sale of assets, subject to this policy.

5. CPNI — your phone service records

If you use Waveie voice or mobile service, federal law gives special protection to Customer Proprietary Network Information: the numbers you call, when, for how long, the services you subscribe to and how you use them.

• We use CPNI to provide and bill for the service, and to protect the network, without needing your approval.
• We will not use CPNI to market services outside your existing relationship with us unless you approve it, and we will tell you clearly if we ask.
• We will not disclose your CPNI to anyone else except as the law allows or requires.
• We authenticate you before discussing call records, and we notify you if your password, back-up authentication or address of record changes.
• If CPNI is disclosed without authorisation, we follow the federal breach-notification process, including notifying law enforcement before notifying customers where required.

6. Your choices and rights

Everyone

• Access — ask what we hold about you.
• Correct — fix anything inaccurate, in myWaveie or by calling us.
• Delete — ask us to delete, subject to what we must keep for billing, tax, regulatory and security reasons.
• Opt out of marketing — unsubscribe in any marketing email, reply STOP to a marketing SMS, or tell customer care. Service and billing messages continue.

State privacy rights

Residents of states with comprehensive privacy laws — including California, Colorado, Connecticut, Virginia, Utah, Texas and others — have rights to know, delete, correct, obtain a portable copy, and opt out of targeted advertising, sale, and certain profiling. We extend the substance of these rights to all our customers rather than operating a state-by-state system.

We do not sell or share personal information for cross-context behavioural advertising as those terms are defined in California law. We honour the Global Privacy Control signal.

You will not be charged more or given worse service for exercising a privacy right. To make a request, call 888-212-WIFI or use waveie.com/support. We verify identity before acting, respond within 45 days, and may extend once where a request is complex. You may appeal a refusal by replying to our decision.

7. How long we keep it

Data	Kept for
Account and billing records	The life of the account, then as long as tax and accounting rules require
Call detail and CPNI	As required by federal rules, then deleted or aggregated
Network performance data	Typically short-lived in identifiable form, then aggregated for planning
Security and abuse logs	As long as needed to investigate and to defend claims
Support recordings and transcripts	A limited period for quality and training
Coverage-checker addresses	Retained with your account if you order; otherwise short-lived

8. How we protect it

We use encryption in transit, access controls, least-privilege administration, logging and staff training. No system is perfectly secure and we do not claim otherwise. If a breach affects your personal information we will notify you and the relevant regulators as the law requires, and for CPNI we follow the specific federal process in Section 5.

9. Children

Waveie service is sold to adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it. Household connections are, by nature, used by people of all ages; parents and guardians are responsible for supervising use, and we suggest configuring parental controls on the devices themselves.

10. Changes, and how to reach us

We may update this policy. The current version is always posted here with its effective date; material changes are notified as described in Terms, Section 17.

Privacy questions and requests: 888-212-WIFI or waveie.com/support.