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Help CenterSearch the guides below, or skip straight to a human — we don't hide the phone number and there's no retention script when you call.
Your gateway ships pre-activated. No technician, no drilling, no appointment window.
Signal comes from a tower, so an exterior window on the side of the house facing town is usually best. Keep the gateway off the floor and away from metal.
One power cable. Give it about three minutes on first boot while it finds a tower and pulls its configuration.
Solid green means you're on. Join the Wi-Fi name printed on the base and run a speed test from a couple of rooms.
The most-visited page on this site. Worth a bookmark.
| Light | Means | Do this |
|---|---|---|
| Solid green | Connected, strong signal | Nothing. You're good. |
| Pulsing green | Connected, weaker signal | Try a window on another wall, or add a mesh extender. |
| Solid amber | Searching for a tower | Give it three minutes on first boot. Still amber? Power cycle. |
| Pulsing blue | Updating firmware | Leave it plugged in. Usually under eight minutes. |
| Solid red | No service on the account | Check billing in your account, or call us — often an expired card. |
| Blinking red | Hardware fault | Call us. We ship a replacement, no charge. |
Swipe the table to see every column
The result below comes from Waveie’s own Ookla® Speedtest server, so it measures your connection to us rather than to the open internet. Open the full speed test page
Real speeds depend on signal strength, how busy the local cell is and the time of day. These are the figures published in each plan’s Broadband Facts.
Wi-Fi is usually the limit, not the line. If the number beside the gateway is much higher than the number in the far room, it is a coverage problem and a mesh extender fixes it — placement guide.
These are the policies referenced on every Waveie Broadband Facts label. Plain language, no defined-terms maze.
Waveie does not block lawful content, applications, services or non-harmful devices, and does not throttle lawful traffic on the basis of what it is or who sent it. We do not accept payment from any content provider for prioritised delivery.
We do apply congestion management. When a tower approaches capacity, traffic on the Essentials plan is deprioritized relative to other plans until the congestion clears — this is a plan-level rule, not an application-level one, and it never results in a hard data cap or an overage charge. All other plans are managed only to the extent needed to keep the sector stable.
We reserve the right to act on traffic that threatens network integrity — denial-of-service floods, spam relays, malware command-and-control and similar abuse — as described in our acceptable use policy.
Speeds published on plan pages and on Broadband Facts labels are typical speeds observed across our network during peak hours. Actual speeds vary with distance from the tower, obstructions, weather, device capability and the time of day.
We collect the information needed to provide and bill for service: account and contact details, service address, payment information, equipment identifiers and network performance data such as signal strength, connection quality and data volume.
We do not sell your personal information, and we do not sell or share your web browsing history or application usage for advertising. We do not inspect the contents of your traffic except where required to protect the network or comply with a lawful order.
You can request a copy of the information we hold, ask us to correct it, or ask us to delete it when service ends, by emailing privacy@waveie.com. Customer proprietary network information is handled under the FCC's CPNI rules and you may opt out of its use for marketing at any time.
The full policy is the controlling document; this summary exists so the Broadband Facts label links somewhere readable.
Typical download and upload speeds are the median results observed across active gateways on each plan during the busiest hours of the day, measured at the gateway rather than at an end device. Typical latency is the median round-trip time to a regional internet exchange over the same window.
Measuring at the gateway removes Wi-Fi from the result, which is why a speed test on a phone across the house will usually read lower. If your gateway-side result is well below the label figure, that is worth a support call.
No tiers, no callbacks, no "have you tried unplugging it" script. The person who picks up can see your gateway's signal history.